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Troubleshooting GTwifi on Windows XP (Service Pack 3)

This document will provide some basic GTwifi troubleshooting information for Windows XP with Service Pack 3 installed. This example is assuming you are running Windows XP with Service Pack 3 installed and a working wireless adapter that is turned on.

These are listed in order of difficulty as well as recommended starting places to diagnose where in your configuration there may be issues. You may only need to perform one or two of these in order to resolve your issues.

If you are uncomfortable making these changes or this document does not solve your problems, please visit the OIT Technology Support Center on the first floor of the GT Library.

NOTE: Certain software packages such as "McAfee Security Center - Consumer Version", "Norton Internet Defender", or other firewall/security related software may interfere with basic network connectivity. Temporarily remove these packages, reboot, and attempt to connect again. If you find that your product is interfering with your network connectivity, you may need to find an alternate method to your protect your system. OIT Technology Support may be able to assist you in configuring your product or system. We always recommend having at least the OIT supported McAfeee Antivirus available for free for all GT faculty, staff, and students.

  1. Turn the wireless adapter off and back on.
  2. Is "GTwifi" at the top of your "Preferred Networks"?
    1. Click the "Start Menu" and select "Control Panel"
    2. Click "Network and Internet Connections"

    3. At this point, you need to pick a Control Panel icon. Choose "Network Connections" on the bottom portion of the panel.

    4. Double click your wireless connection (it is named different things depending on your installation) and click "Properties"

    5. Click on the "Wireless Networks" tab and look at the box labeled "Preferred networks". Move "GTwifi" to the top of the list by clicking it once and then clicking the "Move up" button until it is at the very top.

    6. Disable and then enable your wireless adapter.

  3. Is IPv4 configured for "Using DHCP" and IPv6 disabled under your network preferences?
    1. Click the "Start Menu" and select "Control Panel"
    2. Click "Network and Internet Connections"

    3. At this point, you need to pick a Control Panel icon. Choose "Network Connections" on the bottom portion of the panel.

    4. Double click your wireless connection (it is named different things depending on your installation) and click "Properties"

    5. If (and that is IF) you see "Microsoft TCP/IP version 6" (specifically), uncheck it and click "Close".

    6. Reboot your PC.
  4. Can your machine connect to other available networks (GTvisitor, GTother)? If not, it could be a hardware/driver issue with your network card.
  5. Are you in an area where "GTwifi" is available? "GTwifi" is available at the same locations as "GTother".
  6. Are you able to associate but not obtain an IP address? You can try to reset the TCP/IP network stack.
    1. Go to your "Start Menu" and click on "Run..."

    2. In the resulting text box, type "cmd" and hit "Enter" (or click "OK")

    3. At the command prompt type the following:
      netsh int ip reset C:\resetlog.log
      netsh winsock reset
      

    4. Reboot after the above commands run and attempt to connect again.


 
   

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This page last modified: Feb 13, 2017 at 03:48 PM EST
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