This guide provides basic troubleshooting information for iOS devices such as iPhones and iPads.
Toggle Wi-Fi On/Off
Sometimes toggling Wi-Fi off, and then back on, will help your device reconnect with the network. This is a good first troubleshooting step to take to see if this will resolve your connectivity issue.
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Tap the Settings icon on the home screen.
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From the settings menu, tap on Wi-Fi to access the Wi-Fi settings.
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Tap the Wi-Fi toggle switch to turn Wi-Fi off, and then tap again to turn Wi-Fi back on. Wi-Fi is on when the switch is green, and off when gray.
Remove GT Wireless Network Profiles
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Tap the Settings icon on the home screen.
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From the settings menu, tap on Wi-Fi to access the Wi-Fi settings.
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Tap the ( i ) button next to the network you wish to forget (e.g., eduroam).
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If a wireless profile for the selected network exists, there will be an option to "Forget This Network". Tap "Forget This Network" to remove the wireless profile.
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When prompted, tap "Forget" to confirm removal of the wireless profile.
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Repeat steps 1 through 5 as needed to remove all GT network profiles.
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Now, the wireless profile has been removed and you are free to connect to a GT wireless network as if you were connecting for the first time. Refer to eduroam connection instructions here: eduroam iOS Configuration Guide
Check IP settings
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Tap the Settings icon on the home screen.
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From the settings menu, tap on Wi-Fi to access the Wi-Fi settings.
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While connected to eduroam (there will be a checkmark next to the left of eduroam when connected), tap the ( i ) button to the right of the eduroam network name.
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Make sure the following settings are set correctly:
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Auto-Join: On
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IPV4 ADDRESS Configure IP: Automatic
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DNS Configure DNS: Automatic
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HTTP PROXY Configure Proxy: Off
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