You may be contacted by a technician to perform additional troubleshooting. By submitting a problem report, you are agreeing to work with the support technician, answering any questions or emails in a timely fashion.
How to Use This Page
This page is to be used to report wireless issues in your current location at this current time.
For other support requests or issues, email support@oit.gatech.edu for General Campus areas and support@wrecktechs.gatech.edu if you have a request regarding services in the Residence Halls.
This page collects diagnostic feedback from the backend LAWN systems specific to your current location, connection, and device. Please perform the tests below and answer the questions in order to submit this information to the LAWN wireless team for review.
Important Notes for OSX Users
There is a bug within OSX that we have seen on a variety of machines. This bug deals with having a connection configured to allow both TKIP and AES encryption (the default if you simply select "GTwifi" from the pull down list). See the configuration information for OSX on the LAWN Website for the work around. Please try this first to ensure proper configuration on OSX.
Residence Hall Support
The Wreck Techs Help Desk is available Sunday – Friday to address any resident connectivity challenges. For up to date hours, office locations, and contact information please visit http://www.wrecktechs.gatech.edu
General Campus Support
The OIT Technology Support Center is available Monday-Friday, 8:00AM to 5:00PM. Their office is located in the Clough Building Room 215 (next to Starbucks). (support@oit.gatech.edu or 404-894-7173).
Authentication required, please login to your Georgia Tech account to use the debug application.
